Program Description

Better SuperVision is delivered in a blended learning format with a three day classroom portion combined with an online component that is approximately 14 hours in duration. This online portion must be started prior to class commencement and will require that you have access to a computer or tablet. Instructions on how to access the online portion will be provided prior to commencing the classes. Access to the online program will not be provided during the classroom portion of the program.

Learning Objectives

Day One

• Role of a Front Line Leader
• Motivation
• Teambuilding
• Communication: Listening, Direction & Feedback

Day Two

• Planning & Scheduling
• Workface Planning
• Ethics
• Building Trust
• Quality Management
• Productivity Improvement

Day Three

• Conflict Resolution
• Cultural Diversity
• Leading in a Unionized Workplace
• Work Performance
• Coaching & Mentoring
• Toolbox Talks