Program Description

Better Supervision is delivered in a traditional 3-day classroom instructor lead program OR our new self-paced online option.

Pre-requisites

There are no pre-requisites to attend this training. The program is open to all levels of craft workers and supervision. Learning Objectives (The following information is delivered in both the classroom and online program)

Day One

• Role of a Front-Line Leader
• Motivation
• Teambuilding
• Communication: Listening, Direction & Feedback

Day Two

• Planning & Scheduling
• Workface Planning
• Ethics
• Building Trust
• Quality Management
• Productivity Improvement

Day Three

• Conflict Resolution
• Cultural Diversity
• Leading in a Unionized Workplace
• Work Performance
• Coaching & Mentoring
• Toolbox Talks